Grievance Policy
Elliot Counseling welcomes feedback and the opportunity to addresses program participant grievances. Grievances, continuing education approvals, refunds, and any other questions or concerns should be directed to us by emailing us at [email protected], or you may contact us directly through any of these channels:
Elliot Counseling
211 North Whitfield Street
Suite 302 Pittsburgh, PA 15206
[email protected]
Participants also have a right to issue a complaint with any of the continuing education approval sources connected to our trainings if you feel your rights as a learner have been violated or disrespected. These include but are not limited to the EMDR International Association, the American Psychological Association, the National Board of Certified Counselors, the Association of Social Work Boards, and the Ohio Counselors, Social Workers, Marriage and Family Therapists Board We hope we can arrive at a mutually agreeable solution.
Refund Policy
If cancelling prior to two weeks before a scheduled event, trainees are entitled to a full refund less a 5% processing fee OR the option to apply the dollar amount paid towards a future training with Elliot Counseling. If cancelling less than two weeks before a scheduled event, trainees are entitled to a 50% refund, OR the option to apply the dollar amount paid toward a future training with Elliot Counseling. Only medically documented reasons or family deaths are considered as an exception to this policy. No-shows are not eligible for a refund. In the case of inclement weather, should we cancel the training, your registration would simply be moved to our rescheduled date. If the rescheduled date isn’t available for you, we can offer you another date or issue a refund. If you terminate your training or need to leave it early for any reason, you are not eligible for a refund. Attendance at the entire training is required for our program to remain compliant with EMDRIA standards. All other situations will be handled on a case-by-case basis. Please email us at [email protected] with any questions or concerns.
ADA Support & Disability Accommodation
All venues used for in-person trainings are ADA-compliant. For both in-person and online trainings, if you require assistance, Elliot Counseling is willing and committed to make reasonable accommodations. Please contact us – by regular U.S. mail at 211 North Whitfield Street, Suite 302, Pittsburgh, PA 15206, or by email at [email protected] – if you have any questions or concerns or if you need to make such a request. We request a 30-days advanced notice for any accommodation requests to allow us to work together on your request.